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Service Agreement Contract
Terms of Agreement
1. Authorization
The above named client is engaging Paddock Web Development as an independent contractor for the
specific purpose of developing and/or improving a World Wide Web site. Hereafter, the client will be
known as the "Client" and Paddock Web Development will be known as the "Developer."
The Client will establish a separate contract with an Internet Service Provider (ISP) for hosting, or the
Developer will establish one for the Client. (The developer is not responsible for the publishing of the
website itself.) The Client hereby authorizes the Developer to access this account, and authorizes the
Host Provider to provide the Developer with "write permission" for the Client's web page directory,
cgi-bin directory, and any other directories or programs which need to be accessed for this project.
If hosting is provided by the Developer, then the arrangement shall be 1 year of hosting for 75.00.
Renewed annual. Rate are subject to change, but not during a paid year.
2. Domain Registration
The Developer will secure a domain name (ie: www.myname.com) for the Client at the Client's request.
All charges incurred in doing so will be billed to the Client as an addition to the base price contemplated
by this agreement. These are Internet fees that are a cost to the developer.
If the Client already has a domain name, the Developer will coordinate redirecting the address to the
new host. Should the Client desire a specific domain name which is already owned by another party and
negotiations for said domain name must be undertaken by the Developer, additional charges may apply.
The Client will be contacted in advance before any negotiations of this nature are undertaken or
charges are incurred.
Renewal under the developers account will be at 15.00 per year in addition to any other
renewals due. The pricing may change at any given renewal but not during the clients year.
2b. Email
If hosting is included with your site package or you have paid for hosting for your website through the
developer, one email account is included to match your url/domain.
3. Training
If training is required, the Developer will provide e-mailed instructions to the Client's designated
representative regarding management of the Client's web site. Sometimes, however, training for
groups on-site at the Client's place of business is desired. If this is desired the charges incurred by the
Client for training and the details of what will be provided will be listed in a separate contract
agreement.
4. Base Package / Graphic Creation
This agreement contemplates up to 3 standard web pages with layout. No graphics are included unless
agreed upon and paid for. If more than 3 pages are needed, it should be outlined in detail.
5. Text
Final text should be supplied by the Client unless otherwise specified in detail. 500 words per page
approximate standard if not supplied via diskette. Web pages of more than 1,200 words of text may be
subject to additional fees for increased formatting time.
6. Links
This agreement contemplates up to an average of 3 external or relative links per page and an e-mail
response link on each web page to any e-mail address the Client designates.
7. Cross Browser Compatibility
Our agreement contemplates the creation of a web site viewable by Mozilla Firefox, Microsoft Internet
Explorer 7.0 and 8.0, Google Chrome, and Safari. Compatibility is defined herein as all critical elements
of each page being viewable in these browsers. Client is aware that some advanced techniques on the
Internet, however, may require a more recent browser version and brand or plug-in. Client is also
aware that as new browser versions are developed, the new browser versions may not be backward
compatible. In the absence of a Maintenance Agreement time spent to redesign a site for compatibility
due to the introduction of a new browser version will be separately negotiated and in addition to the
base price of our agreement.
8. Graphic Creation / Banner Advertisements
It is anticipated that the Developer will capture or receive from the Client all the graphic elements
necessary to complete the Client's web site. This includes a basic logo, buttons, layouts and
photography as listed below. This contract does not contemplate, however, the creation of banner
advertisements, branding logos or flash objects. Should the Client need a true branding logo, animated
banners or flash objects the charge will be additional.
9. Photography
All Photography must be supplied. Photography can be provided with an additional charge.
10. Logo
A logo to be used for anything other than the Internet is classed as a ‘branding logo’; this incurs a
graphic design fee dependent on whether logo is for a business, corporation, non-profit organization or
club. Logos must be supplied. Logo design is available for an additional charge.
11. Page Redirection / Plug-in Technology
No JavaScript programming that maybe necessary to complete the Client's site is included in the base
price of this contract. JavaScript programming also includes page redirection based on the presence or
absence of a viewer's browser, plug-in, screen resolution and platform. Note however, that if additional
pages are necessary to accommodate specific browsers, plug-in technology, screen resolutions, or
platforms additional charges may apply.
12. Adobe Flash and Photoshop
Adobe Flash and Photoshop is always an option to the Client's of the Developer. If chosen, the specific
understanding of our arrangement will be detailed. Flash work is charged by the hour.
13. 3D graphics
3D graphics are always an option to the Client's of the Developer. If chosen, the specific understanding
of our arrangement will be detailed. 3D work is charged by the hour.
14. Real Audio/Video or any Streaming Media
Our base agreement does not contemplate using Real Audio, Real Video, or any Streaming Media on the
Client's site. If chosen, however, the charges for such will be listed in detail. Upgraded hosting maybe required.
15. E-commerce
This contract contemplates the possibility of an e-commerce enabled site. If a shopping cart is required
for the Client's site. The charges for the shopping cart will be listed in detail as an addition to the base
price of this agreement.
16. Secure Certificate
The Client is encouraged to obtain a secure certificate for online transactions. The Client understands
that if they do not obtain their own secure certificate, design capabilities on the shopping cart itself may
be limited.
17. Merchant Account
If the Client's web site requires the ability to accept credit cards, the Client will need a Merchant Trading
Account. The Client understands that any charges necessary to secure the Merchant Trading Account
are not covered by this agreement.
18. ASP.net and Ajax
Sites requiring database design may require Microsoft ASP.net and Ajax. Any charges applicable to
ASP.net and Ajax are in addition to the base price of our agreement and will be listed in detail.
19. Databases
This agreement does not include a provision for the creation of a database unless specifically listed in
detail. If your site requires a database the charges for such will be listed in detail.
20. Payment Terms / Work Flow
A minimum deposit of one half (50%) of the total amount is required to commence work. Once the first deposit is received by the Developer, basic site design concepts will be put online for the Client's viewing and approval in a time frame agreed by both Client and Developer. Communication between the Developer and the Client is crucial during this phase to ensure that the ultimate publication will match the Client's taste and needs. Upon completion of this stage, the Client will be asked to confirm acceptance for the basic site design viae-mail. Once this acceptance is received from the Client, the work necessary to complete the project will begin, and the second half (50%) of the total amount will be paid.
Larger projects maybe available in 3 installments.
Clients should continue, however, to continually view updates to the site and express their preferences
or dislikes to the Developer. Upon completion of the web site, an e-mail or letter and invoice will be sent
to the Client advising the Client that the work has been completed. Any additional charges incurred will
be due within fifteen (15) business days after delivery of this e-mail or letter and invoice.
If the fifteen (15) day minimum is not met an additional charge of 10% is due. If payment is not made
within thirty (30) days of notification, simple interest will accrue on the balance owed at a rate of 18%
from the date the 10% penalty was levied.
Developer reserves the right to remove all web content from the Internet if payment is not made within
thirty (30) days after delivery of our completion notification. Most frequently, problems making payment
timely are the result of poor communication channels in a company's Accounting Department. If a
payment delay is anticipated, please contact the Developer to discuss potential problems in advance. If
problems are anticipated we may be able to accommodate an alternate arrangement.
21. Client Amends
Developer prides itself in providing excellent customer service. That is the spirit of our agreement and
the spirit of the Developer's business. To that end, we encourage input from the Client during the design
process.
The Developer understands, however, that Clients may request design or text changes to pages that
have already built to the Client's specification. To that end, please note that our agreement does not
include a provision for "page modification" or creation of additional pages in excess of our agreed page
maximum. If page modifications are requested after a page has been built, we must count it as extra
development work.
Revisions
Revisions are limited. Developer works with all types of clients. Each client has a unique goal and budget.
If revisions to your web site or logo, during or after development, is of an importance it must be outlined
in detail. Once the pages to the site have been created and published, you will get the chance for a revision. Multiple revisions are not included unless outlined in detail.
Maintenance
NO MAINTENANCE IS PROVIDED WITH YOUR SITE PACKAGE OR PRICING.
If maintenance is desired, a separate maintenance contract will be required.
Once the site is finished you are completely responsible for, and not limited to, page editing,
backing up your site and its data base, email, web site security, hosting, moving servers, moving domain
ownership, AND MORE. These services maybe available at a per hourly or monthly rate.
Any detail changes to this contract or agreements aside from this contract will be agreed upon via email,
letter or separate contract.
Once payment is received, it is given that you agree to our Service Agreement Contract.
Thank you for choosing Paddock Web Development!
Details:
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Developer Date
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Client or Authorized Representative Date
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